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Phip3
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Posts: 38
Joined: Sat 23 Jul 2016 22:27

latest in the story

Post by Phip3 »

Hello Frank,
Very sorry to hear update . Can I ask, have you written to the Médiateur ? I'm not surprised by the response from Orange . + The objective of the English speaking service seems to be to generate sales not to resolve problems . The point of writing to orange was to give you evidence to take to the Médiateur and show that you have not been able to reach a mutually agreed solution with Orange. Do not give up . French systems can be, no are, very slow but they tend to work; provided that you don't give up.

Don't forget the DDPP (Direction de la Protection des Populations ex Répression des Fraudes) pour démarchage téléphonique et abus .

66 DDPP des PYRENEES-ORIENTALES,
Immeuble Espadon Voilier
1 bd Kennedy
BP 30988
66020 PERPIGNAN CEDEX

Tél. : 04 68 66 27 00
fax : 04 68 66 27 10
mél : ddpp[@]pyrenees-orientales.gouv.fr

Du lun au jeu : 9h-12h/14h-16h30 (ven 9h-12h)
Accueil spécialisé consommateurs : lun 9h-12h/mer 14h-16h30
Accueil téléphonique du lun au ven : 8h30-12h/14h-18h (ven 17h)

Again don't give up . I had problems with an assureur who sold me insurance policies that I would have never have been able to claim on . Old story: just arrived, very basic French, agent spoke English and it took me a few years to realised that I had been 'mis-sold'. After a very long time, via the médiateur, I got 2K euros back of the 4K euros I'd paid over the years.

Good luck
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