0890 Telephone scam
-
Allan
- Rank 5
- Posts: 1384
- Joined: Tue 01 Sep 2009 21:21
- Contact:
I agree, the system stinks but Orange would argue that it is the regulator job to control calls and not theirs.
They do offer a free service where certain types of outgoing call are blocked. I know it may be too late for the current problem but could protect your friend in the future.
http://boutique.orange.fr/ESHOP_mx_oran ... 1495637259
I had stop secret for a while but it was a waste of time as is bloctel
They do offer a free service where certain types of outgoing call are blocked. I know it may be too late for the current problem but could protect your friend in the future.
http://boutique.orange.fr/ESHOP_mx_oran ... 1495637259
I had stop secret for a while but it was a waste of time as is bloctel
-
Phip3
- Rank 2
- Posts: 38
- Joined: Sat 23 Jul 2016 22:27
Re posted Managed to mal-click the first time
Hello Frank,
Very sorry to hear update . Can I ask, have you written to the Médiateur ? I'm not surprised by the response from Orange . + The objective of the English speaking service seems to be to generate sales not to resolve problems . The point of writing to orange was to give you evidence to take to the Médiateur and show that you have not been able to reach a mutually agreed solution with Orange. Do not give up . French systems can be, no are, very slow but they tend to work; provided that you don't give up.
Don't forget the DDPP (Direction de la Protection des Populations ex Répression des Fraudes) pour démarchage téléphonique et abus .
66 DDPP des PYRENEES-ORIENTALES,
Immeuble Espadon Voilier
1 bd Kennedy
BP 30988
66020 PERPIGNAN CEDEX
Tél. : 04 68 66 27 00
fax : 04 68 66 27 10
mél : ddpp[@]pyrenees-orientales.gouv.fr
Du lun au jeu : 9h-12h/14h-16h30 (ven 9h-12h)
Accueil spécialisé consommateurs : lun 9h-12h/mer 14h-16h30
Accueil téléphonique du lun au ven : 8h30-12h/14h-18h (ven 17h)
Again don't give up . I had problems with an assureur who sold me insurance policies that I would have never have been able to claim on . Old story: just arrived, very basic French, agent spoke English and it took me a few years to realised that I had been 'mis-sold'. After a very long time, via the médiateur, I got 2K euros back of the 4K euros I'd paid over the years.
Good luck
Very sorry to hear update . Can I ask, have you written to the Médiateur ? I'm not surprised by the response from Orange . + The objective of the English speaking service seems to be to generate sales not to resolve problems . The point of writing to orange was to give you evidence to take to the Médiateur and show that you have not been able to reach a mutually agreed solution with Orange. Do not give up . French systems can be, no are, very slow but they tend to work; provided that you don't give up.
Don't forget the DDPP (Direction de la Protection des Populations ex Répression des Fraudes) pour démarchage téléphonique et abus .
66 DDPP des PYRENEES-ORIENTALES,
Immeuble Espadon Voilier
1 bd Kennedy
BP 30988
66020 PERPIGNAN CEDEX
Tél. : 04 68 66 27 00
fax : 04 68 66 27 10
mél : ddpp[@]pyrenees-orientales.gouv.fr
Du lun au jeu : 9h-12h/14h-16h30 (ven 9h-12h)
Accueil spécialisé consommateurs : lun 9h-12h/mer 14h-16h30
Accueil téléphonique du lun au ven : 8h30-12h/14h-18h (ven 17h)
Again don't give up . I had problems with an assureur who sold me insurance policies that I would have never have been able to claim on . Old story: just arrived, very basic French, agent spoke English and it took me a few years to realised that I had been 'mis-sold'. After a very long time, via the médiateur, I got 2K euros back of the 4K euros I'd paid over the years.
Good luck