Changing electricity supplier

Have you used a local company or service in the P-O? Put your recommendations here/Share your good and bad experiences.

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Allan
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Changing electricity supplier

Post by Allan » Mon 08 Oct 2018 19:02

Has anyone else changed their supplier of electricity?

I've just gone through the process today, a visit to the dentist would have been more pleasurable.

A few months ago I registered on the website for the Perpignan group, which claimed to have negotiated a 16% discount for people living in the area. Unfortunately they turned out to be inept, their website would not recognise my point of delivery, their promised 'phone back' never happened and their guaranteed 24 hour email response was non-existant.

I gave up on them and looked at Leclerc who claim to offer 20% of your electricity spend back in vouchers. Strangely when you look at their offering, the prices after the 20% are hardly different to those that include 15% from other suppliers.

For a while I thought that they must do arithmetic differently in France to the rest of the world but it turns out the clue to their bizarre calculations is in the TTC bit. Electricity here has a price per KW hour but then departmental and commune taxes are added which of course are not subject to any discount. Because these vary throughout France, the providers seem to make an assumption for the calculation and so the numbers never add up.

I finally lost the will to live and went with CDiscount, mainly because they called me and their fictitious numbers looked better than any one else's.

At the end of it all, I did the sums and actually saved about 6%. Needless to say, the contract arrived and was wrong, I told them 5 times that I have an 18KVA supply which appeared as 15KVA on the contract and their proposed monthly payment was a good 50€ a month less than it should be. The cynic in me could easily believe that the low figure was intended to induce me.

Despite giving them my exact consumption of electricity over the last 12 months, they insisted on estimating my consumption based on how we heat the house and how many fridges we have.

The UK press has been full of stories recently about providers benefitting because people can't be bothered to swap. If my experience is anything to go by then I am not surprised.

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Kate
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Post by Kate » Tue 09 Oct 2018 13:18

Ouch! Not a helpful answer at all but I have heard three horror stories about making the change so far and no good ones! Best of luck!

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Owens88
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Post by Owens88 » Fri 12 Oct 2018 02:06

Thanks
Our Syndic occasionally offers a group discount but I struggle with confirmation that it is beneficial.
John
www.Goodviews.co.uk

Vernet Les Bains and East Midlands

martyn94
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Re: Changing electricity supplier

Post by martyn94 » Sun 14 Oct 2018 16:47

Allan wrote:Has anyone else changed their supplier of electricity?

I've just gone through the process today, a visit to the dentist would have been more pleasurable.

A few months ago I registered on the website for the Perpignan group, which claimed to have negotiated a 16% discount for people living in the area. Unfortunately they turned out to be inept, their website would not recognise my point of delivery, their promised 'phone back' never happened and their guaranteed 24 hour email response was non-existant.

I gave up on them and looked at Leclerc who claim to offer 20% of your electricity spend back in vouchers. Strangely when you look at their offering, the prices after the 20% are hardly different to those that include 15% from other suppliers.

For a while I thought that they must do arithmetic differently in France to the rest of the world but it turns out the clue to their bizarre calculations is in the TTC bit. Electricity here has a price per KW hour but then departmental and commune taxes are added which of course are not subject to any discount. Because these vary throughout France, the providers seem to make an assumption for the calculation and so the numbers never add up.

I finally lost the will to live and went with CDiscount, mainly because they called me and their fictitious numbers looked better than any one else's.

At the end of it all, I did the sums and actually saved about 6%. Needless to say, the contract arrived and was wrong, I told them 5 times that I have an 18KVA supply which appeared as 15KVA on the contract and their proposed monthly payment was a good 50€ a month less than it should be. The cynic in me could easily believe that the low figure was intended to induce me.

Despite giving them my exact consumption of electricity over the last 12 months, they insisted on estimating my consumption based on how we heat the house and how many fridges we have.

The UK press has been full of stories recently about providers benefitting because people can't be bothered to swap. If my experience is anything to go by then I am not surprised.
Once you get your smart “Linkyâ€￾ meter, quite soon in theory, your problems with estimated bills should be a thing of the past. The bad news, by some accounts, is that they will either cook your brain (by a new thing called electro-magnetic radiation), or steal your privacy, or both.

Allan
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Re: Changing electricity supplier

Post by Allan » Sun 14 Oct 2018 17:02

martyn94 wrote: Once you get your smart “Linkyâ€￾ meter, quite soon in theory, your problems with estimated bills should be a thing of the past. The bad news, by some accounts, is that they will either cook your brain (by a new thing called electro-magnetic radiation), or steal your privacy, or both.
I now have a Linky meter, despite that , it seems that the suppliers of electricity don't actually want to use it. They want to estimate annual consumption, divide that by 11 and take that by direct debit each month with an adjustment in the 12th month,

It seems somewhat pointless when they could simply collect the cost of electricity actually consumed.

My gripe is that despite telling them my exact annual consumption, they insisted on asking a whole host of irrelevant questions and then coming up with a supposed monthly consumption that was at least 50€ a month less than it would actually be.

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russell
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Re: Changing electricity supplier

Post by russell » Tue 16 Oct 2018 10:40

Allan wrote: My gripe is that despite telling them my exact annual consumption, they insisted on asking a whole host of irrelevant questions and then coming up with a supposed monthly consumption that was at least 50€ a month less than it would actually be.
Unfortunately they are not used to dealing with customers who have more than a modicum of intelligence. The "customer service" people just have to work to a script, having little intelligence themselves!

Russell

martyn94
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Re: Changing electricity supplier

Post by martyn94 » Tue 16 Oct 2018 22:12

russell wrote:
Allan wrote: My gripe is that despite telling them my exact annual consumption, they insisted on asking a whole host of irrelevant questions and then coming up with a supposed monthly consumption that was at least 50€ a month less than it would actually be.
Unfortunately they are not used to dealing with customers who have more than a modicum of intelligence. The "customer service" people just have to work to a script, having little intelligence themselves!

Russell
It must be nice to be clever, and not on the SMIC.

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