problems with kitchen shop - advice needed
Posted: Wed 29 Jun 2016 13:23
Hi all
Any help would be really appreciated.
Situation - We bought a kitchen from Xxxxxx in Argeles. Couldn't really afford it but decided as we were getting alterations done that we should get a kitchen from the professionals. They came with the builder (who they recommended) and together they measured for the new kitchen. A wall was to be put up and plasterboard facing on another 2 walls.
We decided on the kitchen and it arrived, the new wall was not yet in place and so 2 of the specially made units were not put up.
We told the kitchen shop we would be using our old fridge and they said they had made allowances for this.
When we came to put the fridge in place it became evident that once the new wall was erected we would not be able to open the fridge door.
There first reaction was that we should move the wall, as this was an extension of an existing wall we did not want to do this.
The kitchen needed to be moved 8 cms, as they had a large filler piece this was possible.
After a few discussions and various on site meetings they agreed to come and talk to us about it at the house. My husband said they could talk in the garden as nothing had changed.
Two of the sons of the owner of Xxxxxxx stormed into the house. I followed, suddenly they started taking doors of the kitchen units, these they put in their car. They then came back into the house and removed the 2 units which had not been installed. We have paid all the bill except for the fitting which we believe has been incorrectly done.
We have contacted the police national, the gendarmerie and the public prosecutor all to no avail. I am now left with half a kitchen, old worktops and an old sink and have paid more than 6000 euros. I can't get new ones until the kitchen is in place.
The kitchen was originally ordered in October 2015.
Any help as to what we can do now without spending lots of money on advocats would be appreciated.
Any help would be really appreciated.
Situation - We bought a kitchen from Xxxxxx in Argeles. Couldn't really afford it but decided as we were getting alterations done that we should get a kitchen from the professionals. They came with the builder (who they recommended) and together they measured for the new kitchen. A wall was to be put up and plasterboard facing on another 2 walls.
We decided on the kitchen and it arrived, the new wall was not yet in place and so 2 of the specially made units were not put up.
We told the kitchen shop we would be using our old fridge and they said they had made allowances for this.
When we came to put the fridge in place it became evident that once the new wall was erected we would not be able to open the fridge door.
There first reaction was that we should move the wall, as this was an extension of an existing wall we did not want to do this.
The kitchen needed to be moved 8 cms, as they had a large filler piece this was possible.
After a few discussions and various on site meetings they agreed to come and talk to us about it at the house. My husband said they could talk in the garden as nothing had changed.
Two of the sons of the owner of Xxxxxxx stormed into the house. I followed, suddenly they started taking doors of the kitchen units, these they put in their car. They then came back into the house and removed the 2 units which had not been installed. We have paid all the bill except for the fitting which we believe has been incorrectly done.
We have contacted the police national, the gendarmerie and the public prosecutor all to no avail. I am now left with half a kitchen, old worktops and an old sink and have paid more than 6000 euros. I can't get new ones until the kitchen is in place.
The kitchen was originally ordered in October 2015.
Any help as to what we can do now without spending lots of money on advocats would be appreciated.
