Free Mobiles Web Site

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Allan
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Free Mobiles Web Site

Post by Allan » Wed 29 Aug 2018 19:21

I have a fairly complicated setup at home, my internet uses 2 4G routers with sim cards from Free.

I have a Freebox router which I make very little use of but subscribed to it because it gives me unlimited 4G and a discount on our mobile phones.

The Freebox provides ADSL through an ancient France Telecom line which when I was with Orange was hideously unreliable. I therefore kept my Orange phone line.

Despite the fact that I am connected using the same phone line, the connection has been thoroughly reliable for at least 6 months. I have therefore decided to bite the bullet and run my phone line through the Freebox.

I know that there are a whole host of options that Free offer to control the answering service, call waiting etc but either I am completely brain dead or Free's website was designed by a lunatic.

On their main web site I can find absolutely no links to anywhere that explains how to use their services.

If I Google 'Free Fixe Messagerie' then it takes me to a page that looks like it should explain things but all the links just repeat the same page.

So, does anybody know if Free publish any user instructions or just keep them a secret?

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russell
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Re: Free Mobiles Web Site

Post by russell » Thu 30 Aug 2018 09:35

Allan wrote: either I am completely brain dead or Free's website was designed by a lunatic.
I only use Free for my mobile but I'm certain that their site was designed by a committee of lunatics. There is now a Free shop in Perpignan. Perhaps they can help?

Russell

martyn94
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Re: Free Mobiles Web Site

Post by martyn94 » Thu 30 Aug 2018 13:52

Allan wrote:I have a fairly complicated setup at home, my internet uses 2 4G routers with sim cards from Free.

I have a Freebox router which I make very little use of but subscribed to it because it gives me unlimited 4G and a discount on our mobile phones.

The Freebox provides ADSL through an ancient France Telecom line which when I was with Orange was hideously unreliable. I therefore kept my Orange phone line.

Despite the fact that I am connected using the same phone line, the connection has been thoroughly reliable for at least 6 months. I have therefore decided to bite the bullet and run my phone line through the Freebox.

I know that there are a whole host of options that Free offer to control the answering service, call waiting etc but either I am completely brain dead or Free's website was designed by a lunatic.

On their main web site I can find absolutely no links to anywhere that explains how to use their services.

If I Google 'Free Fixe Messagerie' then it takes me to a page that looks like it should explain things but all the links just repeat the same page.

So, does anybody know if Free publish any user instructions or just keep them a secret?
They did when I set mine up, years ago. You can get to most things at “mafreebox.free.frâ€￾ if you connect through your free router. It seems reasonably intuitive, as these things go (ie pretty ropey, but not impossible). You may need to click on the “advancedâ€￾ tab, at the top. There is also a substantial community of “freenautesâ€￾ and third-party sites serving them. I have found that google searches for free go bad because google thinks I want English results (ie “freeâ€￾ in the sense of not paid for). Try “free.fr messagerieâ€￾

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Gus Morris
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Post by Gus Morris » Thu 30 Aug 2018 14:43

My contract covers internet, a mobile phone and fixed phone via VOIP with unlimited calls to the UK and USA. The smart TV and two computers are connected to the router via RJ45 cables. The computers are networked for easy data transfer etc. We listen to the internet radio via the wi-fi. Service is virtually 100% solid and costs just a few cents over one euro a day.

Needless to say I'm not with Free.

Gus

Allan
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Re: Free Mobiles Web Site

Post by Allan » Thu 30 Aug 2018 17:04

martyn94 wrote: They did when I set mine up, years ago. You can get to most things at “mafreebox.free.frâ€￾ if you connect through your free router. It seems reasonably intuitive, as these things go (ie pretty ropey, but not impossible). You may need to click on the “advancedâ€￾ tab, at the top. There is also a substantial community of “freenautesâ€￾ and third-party sites serving them. I have found that google searches for free go bad because google thinks I want English results (ie “freeâ€￾ in the sense of not paid for). Try “free.fr messagerieâ€￾
Thanks for the suggestions Martyn, the myfreebox address just goes to the management console locally on the Freebox.

I have however found what I am looking for. If you go to Free.fr and don’t login then there is an assistance link. Bizarrely, this opens a page which looks like a sales page, with 2 links Offres Freebox and Offres mobile. Clicking on Offres Freebox then goes to the help page. Hardly logical!

I agree about Google and Free, they couldn’t have picked a worse name for internet searches.

Allan
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Post by Allan » Thu 30 Aug 2018 17:20

Gus Morris wrote:My contract covers internet, a mobile phone and fixed phone via VOIP with unlimited calls to the UK and USA. The smart TV and two computers are connected to the router via RJ45 cables. The computers are networked for easy data transfer etc. We listen to the internet radio via the wi-fi. Service is virtually 100% solid and costs just a few cents over one euro a day.

Needless to say I'm not with Free.

Gus
I’m not sure why you say Needless to say I’m not with Free

My criticism of them was because of their absurd website but for me they have been infinitely more reliable than Orange.

Orange’s English speaking helpline was very good but then I had them on Speeddial as the network went down so often.

Technically and financially, the offerings from Free are significantly better than the other providers, their 4G is unlimited, they offer free calls to over 100 countries and their mobile cost is much less than the other companies. For these advantages I can put up with a stupid website.

As for reliability, it clearly depend on where you live and the quality of the local telephony/network.

martyn94
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Post by martyn94 » Fri 31 Aug 2018 21:10

[quote="Gus Morris"

Needless to say I'm not with Free.

Gus[/quote]

Oh Gus, you’re such a tease.

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