Shopping onlline and delivery pitfalls
Posted: Fri 09 Feb 2018 09:04
A LONG cautionary tale...I recently ordered an air conditioner online for our camping car (motorhome in English-speak) from a source near Toulouse. They passed the order to a major caravan accessories supplier in Narbonne, who arranged delivery to my house near Le Boulou. The unit arrived, and I checked the goods with a very patient delivery man, and then signed the delivery note.
A few days later, I lifted the unit out of it's box again to get out the installation info to give to the (agrée) installer, when some bits fell off it.
Over the next week, and a multitude of emails and telephone calls later, I am now stuck with an expensive air conditioner that is un-installable, and unusable. Getting advice from the legal profession did not help either.
Excercising my right of retraction under EU Directives is not possible because I signed for the goods as OK when they were delivered. and I cannot prove where the damage occurred or was caused by whom.
The moral of this tale is:- DO NOT sign for any delivery if you have the choice, but if you do, be 100% sure of the condition of the goods. And tell your neighbours and friends NOT to sign for any delivered goods on your behalf should you be absent.
A few days later, I lifted the unit out of it's box again to get out the installation info to give to the (agrée) installer, when some bits fell off it.
Over the next week, and a multitude of emails and telephone calls later, I am now stuck with an expensive air conditioner that is un-installable, and unusable. Getting advice from the legal profession did not help either.
Excercising my right of retraction under EU Directives is not possible because I signed for the goods as OK when they were delivered. and I cannot prove where the damage occurred or was caused by whom.
The moral of this tale is:- DO NOT sign for any delivery if you have the choice, but if you do, be 100% sure of the condition of the goods. And tell your neighbours and friends NOT to sign for any delivered goods on your behalf should you be absent.